Terms & Conditions
1 - PRICE:
Our prices are net H.T. from our warehouses. They are given for information only and have no contractual nature.
Our minimum wholesale order amount is 2500 euros, shipping costs excluded.
2 – ORDER:
Any order automatically implies the acceptance of these general conditions of sale and whatever the terms of the order, waiver by the customer of his own conditions of purchase.
3 – DELIVERY – SHIPPING – COLLECTION:
Delivery delay:
Orders will ship within 1-4 months. Indeed, our products being unique pieces created from recycled materials, it is sometimes possible that a color is out of stock...hence the maximum delay of 4 months.
A delay could only result in the right to cancel the order after formal notice by registered letter, giving a period of 15 days to deliver. Exceeding delivery times cannot give rise to damages.
AMOUR SUD is not liable for any delays in delivery or failure to deliver, if this is caused by labour troubles, strikes, pandemics, lockdowns, lock-outs, war, riots, fire, flood, storm, accidents, material shortage, factory acts or breakdowns, rule, regulations, orders of directives by any governmental body or any acts of God beyond Amour Sud's control.
Removal costs:
There are no collection costs, you can come on site to pick up your order or have it collected by a carrier of your choice. (if our delivery conditions do not suit you, choose "Do it yourself" as the delivery option)
Shipping costs:
Delivery costs are calculated according to your order and the delivery zone.
You can simulate the delivery costs of your order in your basket.
Delivery is free for all orders delivered in Metropolitan France (excluding Corsica), Spain and Portugal.
Journey
The goods travel at the risk and peril of the recipient, who must exercise any possible recourse with the carriers.
Transport disputes:
When the recipient notices damage that has occurred during transport (unwrapped, damaged, collapsed pallets, etc.), he must:
- either refuse the delivery,
- either accept the delivery on condition of undoing all of the goods which appear to be damaged and fill in the carrier's delivery note with the AMOUR SUD references as well as the quantities concerned. Photos of damaged products will be requested during the after-sales service declaration.
Duties/Taxes/Fees
All export and import documentation, licenses, duties, taxes or other obligations or costs relating to the delivery of the Goods shall be the Buyer’s responsibility.
4 - EXPORT:
Orders must be paid in full before being prepared.
Our prices are quoted ex our warehouses.
5 – PAYMENT:
Means of payment available: payment by credit card, bank transfer, or SEPA (depending on acceptance).
6 – OPENING AN ACCOUNT:
ALUNIVERSOL SL operates as a wholesaler reserved for professionals only. The opening of a customer account is subject to acceptance by our sales department.
7 – RETURN OF GOODS:
No merchandise may be returned without prior written consent.
Any goods returned without agreement will remain at the disposal of the customer and cannot give rise to any credit on our part.
In all cases the goods must be returned after agreement within 5 days after the delivery date. Additionally, we will only accept returned goods in their original packaging and in new condition.